Growth Engineering Playbook

RAG that says "I don't know"

A product-support chatbot over the Northstar Outfitters catalog and policy corpus. It shows retrieval, citations, refusal behavior, and intent routing without requiring a model download or API key.

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Ask the assistant

Try a grounded product question, a transactional handoff, or an out-of-corpus request.

Retrieved Context

Chunks surfaced from product data and policy docs. This is what the answer is allowed to use.

01 CorpusProducts, FAQ, shipping, returns, warranty, size, and claims policy.
02 RetrieveLexical chunks with source-aware boosts for policy questions.
03 RouteTransactional order questions go to workflow intent, not generation.
04 AnswerGrounded responses include citations and avoid unsupported claims.
05 RefuseWeak retrieval produces a clear "not enough information" response.